You might be wondering how to use tasks and reminders in hints - so let's look at the usual process of reporting misconduct, first:
 
1. The employee completes a submission on your submission page. 
 
 
2. You can now see the submission as a new issue in your inbox, you also got a notification unless you turned them off.
 
To see the new issue, click on the submission channel in your channel overview:
 
 
In the column "new" you can see all the new issues:
 
 
3. Now, you can view the issue and check the case.
 
This is where tasks and reminders come into place:
Depending on the issue, you cannot find a solution for the case right away.
You might need to talk to a colleague or get more information.
 
For those to-dos, you can create tasks.
Tasks always belong to an issue and, therefore, to a submission channel.
Only the individuals assigned to the submission channel can view the tasks and be selected as assignees for the task.
 
Furthermore, you can set reminders.
They come in very handy, when you have a task set with a deadline but need a reminder one week in advance.
Let's take the example of follow-up measures:
It is legally mandatory to inform the reporting employee about both the already taken and still open follow-up measures within three months of the submission.
 
With reminders, you can make sure, you don't miss this deadline and have sufficient follow-up measures planned or already enforced.
 
Want to find out where to create tasks and reminders? 
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