The role & permission system in hints is easy:

Admins and super admins can see all inboxes and therefore all issues, tasks and reminders.

Inbox owners only have access to the inboxes they are assigned to.

 

If as a user, you lack permissions to an inbox, ask your super admin to set you as either inbox owner or inbox viewer for the submission channel you need access to.

 

To find more about the roles & permission in hints, check the following articles:

User types explained: Roles & permissions

How to edit users in your account